Orders via WhatsApp,Powered by AI.
The advanced tool integrated into your ecosystem. Secure, isolated, and trained for enterprise-grade accuracy.
Core capabilities
Built for merchants who want to take orders via WhatsApp. The AI agent handles conversations, confirms orders explicitly, and hands off when needed.
AI Order Taking
GPT-4 powered agent understands Arabic text and voice notes. Clarifies ambiguity and never invents availability or prices.
Voice Note Support
Transcribe Arabic voice notes via Whisper. Low-confidence prompts the agent to ask for clarification or hand off.
Grocery & Pharmacy
Concept schema supports both retail types. Pharmacy mode captures orders and verification only—no diagnosis or dosing.
Multi-Tenant Isolation
Each merchant (tenant) has strict data isolation. Independent WhatsApp binding, settings, and analytics.
Customer Memory
"Usual" orders from history. Preferences stored per customer. Explicit confirmation always required.
Operator Handoff
Agent hands off to human operators when uncertain. Operators can edit orders, view chat history, and resolve edge cases.
Merchant Dashboard
Orders at a Glance
View orders, customers, and analytics. Search and filter by status, date, or customer. Profile completeness and top sellers surface key insights.
Order List
All orders with status, customer, and items. Quick actions to view details or hand off.
Search & Filter
Find orders by date range, status, or customer name or phone.
Customer Profiles
View customer details, preferences, and order history.
Order Management
Full Control Over Orders
Inspect order details, view chat history, and take over when the agent hands off. Edit items, quantities, or confirm manually.
Order Details
Items, quantities, customer info, and confirmation status. Link to chat history.
Handoff & Edit
Operators can take over conversations, edit orders, and resolve edge cases.
Settings & Concepts
Configure AI prompt, product concepts, and WhatsApp connection per tenant.
Trust & Safety
The agent never invents availability, price, brand, or SKU. If uncertain, it clarifies or hands off. Explicit customer confirmation is required before any order is created.
Explicit Confirmation
Every order requires explicit customer confirmation. No silent assumptions or auto-confirmations.
No Hallucination
Agent never invents products, prices, or availability. Clarifies or hands off when uncertain.
Pharmacy Safety
No diagnosis, dosing, or medical advice. Capture order and verification only.
Tenant Control
Configure Your AI Agent
Each tenant can customize the AI prompt, product concepts, and WhatsApp connection. Settings are audited and isolated per merchant.
Custom Agent Prompt
Set tone, confirmation style, and handoff behavior. Arabic-first with quick replies and natural flow.
Product Concepts
Define products, attributes, and aliases. Supports grocery and pharmacy schemas.
Per-Tenant Settings
Dashboard config
Audited
AI Prompt
"Confirm orders in friendly Arabic. Hand off when..."
All changes recorded with who/what/when.
Confidentiality First
Your Data is a Secret,
Not a Resource.
Order data, customer info, and chat history are strictly tenant-scoped. Multi-tenant isolation enforced at the database and API layers.
Tenant Isolation
Strict data isolation per merchant. No cross-tenant access.
Audit Logs
Settings and changes recorded with who/what/when.
Secure Storage
Credentials and media stored with access controls.
Privacy Controls
Retention policies and admin export/delete tools.
Privacy Guarantee
- • No data used for AI training.
- • Tenant-scoped data only.
- • Isolated server environments.
Get Started
Multi-tenant ordering for grocery and pharmacy. Contact us for pricing and deployment options.
Single Merchant
Starter
One tenant, full dashboard and AI agent. WhatsApp Business API or WhatsApp Web.
- • Dashboard access
- • AI order taking
- • Customer & order management
- • Operator handoff
Platform
Multi-Tenant
Multiple merchants with strict isolation. Super admin dashboard.
- • Unlimited tenants
- • Per-tenant config
- • WhatsApp per tenant
- • Audit logs
Custom
Enterprise
Dedicated deployment, SSO, custom integrations.
- • On-premise option
- • SSO / SAML
- • Custom concepts
- • SLA
Contact Us
Send us a message
Interested in WhatsApp ordering for your grocery or pharmacy? Get in touch for a demo or deployment options.
Contact Information
Reach out for demos, pricing, or technical support.